About Shipping : All the orders will ship within request Days , Normally ,1-2 work days ship out ,the logistics company needs serveral days to update and upload tracking information , please don't worry and wait patiently . For Remote area, DHL/Fedex/UPS/TNT will charge extra " Remote Area Fee". please understanding it.

About Warranty :
1. 12 months Manufacturer's limited Warranty for defective items (excluding items damaged and/or misused after receipt).
2. 3-month Manufacturer's limited warranty for Accessories
3. for better solving problem ,you need to tell us the defect and order number

About parcel & feedback: When parcel arrived destination , the parcel means arrived local post office , can contact them or wait a few days to delivery to you ,if empty or damage ,please ask post office provide official document to us , we will make the compliant on the spot

• 1.   When will I receive my items after I place an order?
• 2.   Do you ship the item to my country?
• 3.   How do I combine shipping?
• 4.   How do I calculate shipping cost?
• 5.   Why is the shipping cost on some items so high?
• 6.   If custom duties are incurred, who is responsible?
• 7.   If the items are detained by customs, who is responsible for the clearance of the items?
• 8.   If a very large order is delivered from China to my country, will customs seize my order?
• 9.   What if my parcel is seized by customs?
• 10. How do I change the shipping method?
• 11. How do I change my shipping address?
• 12. How can I tell if my items have been shipped or not?
• 13. What could cause an invalid tracking code?
• 14. What happens if the tracking number is invalid?
•  

1. When will I receive my items after I place an order?

There are two key factors that will decide when you will receive your items.

1) Shipping Method: Delivery time varies with shipping method. For example: DHL, UPS and Fedex takes 2-7 days while EMS takes 4-10 days.

Carrier Name	Estimated time in transit from China to USA	Tracking Services
	2-7 days	www.DHl.com
	2-6 days	www.fedex.com
	2-7 days	www.ups.com
	2-7 days	www.tnt.com
	4-10 days	www.ems.com.cn

Time in transit varies depending on where you're located and where your package is coming from.

2)Item Processing Time: There are different processing times for different items. Average processing time is 3 to 15 working days; however, this varies with according to the item’s stock status.

2. Do you ship the item to my country?

Normally, most of the items on our website can be shipped to most countries in the world. However, different shipping methods may have different limitations on the delivery destination. We suggest you to contact seller and make sure whether items can be shipped to your country using a specific shipping method.

3. How do I combine shipping?

If you are interested in combining orders into one shipment and you have purchased all items from the same seller, click “Ask Seller Questions” to inquire about available shipping options.

4.How do I calculate shipping cost?

On each main product page, you can click “Calculate shipping costs” (not contain freeshipping)to input the item’s quantity and the destination country and see the total shipping cost.

5. Why is the shipping cost on some items so high?

The delivery cost depends on which shipping method you choose, where your delivery destination is and shipping time. For example, the delivery cost can have ten dollars difference between using UPS as opposed to FedEx. We suggest you to choose one that best meets your demands on price and delivery time.

6. If custom duties are incurred, who is responsible?

It is the buyer's responsibility for any custom duty fees that may be charged upon delivery. How the import duty will be charged depends on each country’s custom policies.

7. If the items are detained by customs, who is responsible for clearance of the items?

If the items are detained by Customs after the shipment has been left the seller’s country, the buyer is responsible for clearance of the detained items.

8. If a very large order is delivered from China to my country, will customs seize my order?

Yes, it is a possibility. We suggest you to ask the seller in advance to split your orders into several smaller packages, to be shipped out on different days to avoid possible seizure.

9. What if my parcel is seized by customs?

If your items can not be cleared at customs, you need to provide us with the letter authorized by customs stating why they will seize it, and you can apply fully refund.

10. How do I change the shipping method?

Once you have placed an order, then the shipping method cannot be changed anymore unless the seller accepts other shipping methods at the same price.

11. How do I change my shipping address?

Before the seller ships out your items, you have one last chance to change your shipping address. Follow these steps:

Sign into go “My Account”:

1) Click on the PO# with the shipping address you want to change and go to the “PO# Product Summary” field. You see the product summary including order number, shipping method, order status, total cost, billing address and shipping address.
2) Press the “Change it” button. A form will appear.
3) Input your new shipping address and submit the information. 
*Notice: Once your request is accepted by the seller, your shipping address can be changed.

12. How can I tell if my items have been shipped or not?

When items shipped out, the order will be filled into folder “Delivered” in your cubuerbuy account. You can either click the order number or click “View Detail” to find the track code on the tab “Tracking”. Also, cuberbuy.com will send you a system email and inform the shipping details after the shipment. You can track the item delivery status online with the tracking code provided by the seller.

13. What could cause an invalid tracking code?

Invalid tracking numbers could be due to:

1) The shipping company hasn’t updated the recent delivery information to their website. 
2) The tracking code was not correct.
3) The parcel has been delivered a long time ago. Some shipping companies will remove the tracking code history.

14. What happens if the tracking number is invalid?

The tracking information normally appears after 1-2 days. If you cannot find a tracking number after a long time or the seller has not responded to your email, you can ask customer service to cancel it.

15. Is Shipping Included in The Prices?

If products are marked "free shipping", then you will do not need to pay for shipping cost. Free shipping to the whole world.
For products without "free shipping", Prices vary depending on product, location, shipping method and warehouse. You can check the cost on every product page.

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Cuberbuy.com Refund Policy

Thank you for shopping at Cuberbuy.com!

We offer refund and/or exchange within the first 30 days of your purchase, if 30 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind.

Eligibility for Refunds and Exchanges

• Your item must be unused and in the same condition that you received it.

• The item must be in the original packaging.

• To complete your return, we require a receipt or proof of purchase.

• Only regular priced items may be refunded, sale items cannot be refunded.

• If the item in question was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at shop@cuberbuy.com and send your item to:

Country: China
Province: Guangdong
City: Dongguan
Street: No. 8, Shenglian Road, Fenggang Town, 3rd Floor, Building B, Huachang Factory Zip Code: 523000

Exempt Goods

The following are exempt from refunds:

• Gift cards

• Some health and personal care items

Partial refunds are granted

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

• Any item that is returned more than 30 days after delivery.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

• If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

• If you have done all of this and you still have not received your refund yet, please contact us at shop@cuberbuy.com

Shipping

• Please do not send the product back to the manufacturer. It must be sent to the following Address
  

  Country: China
  Province: Guangdong
  City: Dongguan
  Street: No. 8, Shenglian Road, Fenggang Town, 3rd Floor, Building B, Huachang Factory Zip Code: 523000
  

• You will be responsible for paying for your own shipping costs for returning your item.

• Shipping costs are non-refundable! If you receive a refund, the cost of return shipping will be deducted from your refund.

• Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

• Please see, we cannot guarantee that we will receive your returned item.